Decisions for issue Customer Service Strategy

Issue - decisions

Report: Cabinet approval of the new Customer Service Strategy

Presented by: Cllr Paul Middleton, Cabinet Member for Digital Transformation, IT and Customer Services

Cabinet

· Approved the contents of the draft Customer Service Strategy for the Council – see Appendix A;

· Approved the new Customer Service Standards – see Appendix B;

· Agreed that the strategy be published in September 2024; and

· Delegated authority to the Director of Customer Services to take forward the activities set out in the Roadmap – see Appendix C.