Decision - Customer Service Strategy

Decision details

Customer Service Strategy

Decision status: Deleted

Is Key decision?: Yes

Is subject to call in?: Yes

Decision:

Report: Cabinet approval of the new Customer Service Strategy

 

Presented by: Cllr Paul Middleton, Cabinet Member for Digital Transformation, IT and Customer Services

 

Cabinet

 

·        Approved the contents of the draft Customer Service Strategy for the Council – see Appendix A;

·        Approved the new Customer Service Standards – see Appendix B;

·        Agreed that the strategy be published in September 2024; and

·        Delegated authority to the Director of Customer Services to take forward the activities set out in the Roadmap – see Appendix C.

 

Publication date: 18/07/2024

Date of decision: 17/07/2024

Decided at meeting: 17/07/2024 - Cabinet

Effective from: 25/07/2024

Accompanying Documents: