Issue details

Review of the Complaints Process

Cabinet is asked to agree changes to the complaints process

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Item Deferred

Notice of proposed decision first published: 04/08/2022

Decision due: 5 Oct 2022 by Cabinet

Contact: Caroline Little Email: caroline.little@havering.gov.uk.

Consultation process

All relevant business partenrs in oneSource will be consulted together with the Senior Leadership team.