Decision to make changes to the handling of complaints during Covid lockdown 2.0.
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved
Notice of proposed decision first published: 12/11/2020
This decision will be taken under urgency procedures.
Reason for urgency:
In consultation with the MO and with the consent of the Overview and Scrutiny Chair this matter is processed using the Special Urgency process to make urgent provision for the complaints service during the second lockdown. This decision cannot reasonably be deferred.
Department: Internal Shared Services
Contact: Email: carol.ager@havering.gov.uk.
Consultees
All relevant members, officers and business partners have been consulted.