The Chief Executive will be asked to approve the temporary suspension of the Council’s Complaint Policy and Procedure, following the lead taken by the Local Government and Social Care Ombudsman (LGSCO) to temporarily suspend acceptance of new complaints due to Covid-19 (Coronavirus).
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved
Notice of proposed decision first published: 01/04/2020
This decision will be taken under urgency procedures.
Reason for urgency:
This matter, with the consent of the Chair of the Overview and Scrutiny Board, is being dealt with by Special Urgency in the light of the Coronavirus Pandemic.
Decision due: 26 Mar 2020 by Chief Executive
Lead director: Chief Executive
Contact: Email: carol.ager@havering.gov.uk.
Consultees
Cabinet, SLT and business partners will be consulted.