Issue details

Customer Experience Strategy

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: Recommendations Approved

Notice of proposed decision first published: 09/11/2016

Decision due: 14 Dec 2016 by Cabinet

Lead director: Chief Operating Officer

Contact: Chief Operating Officer.

Consultation process

Web questionnaire at point of web use.


Senior officers on the Customer Experience Board, information and feedback from customers completing the new web questionnaire.


Agenda items


  • Equality impact assessment