Decisions

Report AGREED by 47 votes to 0 with 1 abstention.

Report AGREED without division.

Report AGREED without division.

Report AGREED without division.

A.    INDEPENDENT STRATEGIC GROWTH REVIEW

Amendment on behalf of Havering Residents Association Group AGREED by 30 votes to 16 with 2 abstentions and AGREED as substantive motion without division.

B.    RESIDENTS REPAIR BOARD

Amendment on behalf of Havering Residents Association AGREED by 27 votes to 20 with 1 abstention and AGREED as substantive motion without division.

C.   MOBILE CAMERAS

Composite motion in wording of Havering Residents Association amendment AGREED by 48 votes to 0 with 0 abstentions and AGREED as substantive motion without division.

D.   DECLARATION OF CLIMATE EMERGENCY

Motion on behalf of Labour Group AGREED by 42 votes to 0 with 5 abstentions and AGREED as substantive motion without division.

15 questions asked and responded to.

Received from Councillors David Taylor re a request for the reinstsatement of CCTV at the Rotunda Block and from Councillor Judith Holt re 1. The introduction of a school crossing patrol at Frances Bardsley School, Brentwood Road 2. The introduction of a school crossing patrol at Hylands Primary Scholl, Globe Road, Hornchurch and 3. A request for the Council to commence legal action against the Mayor of London re the expansion of the Ultra Low Emission Zone.

None.

Agreed as a correct record.

Contract award for the Parks and Littering Enforcement Pilot following competitive open procurement processes.

Received from Councillors Osman Dervish, Brian Eagling, Sarah Edwards, James Glass, Linda Hawthorn, Robby Misir and Susan Ospreay.

For Members to note that Government seek to pay £400 to households who pay for their electricity in a different way and did not receive a discount through a domestic energy supplier.

Cabinet is asked to agree changes to the complaints process

Cabinet agreed to the recommendations

1.     We will review and bring together all relevant policies into one easy to understand document, this will include statutory complaints, corporate complaints, data complaints and housing.

2.     We will have a clear and concise policy (up to 6 pages) that identifies the legislation covered, the objectives of the policy and the difference between a statutory and corporate complaint.

3.     We will have appendices for the definition and procedure for each area (statutory complaints, corporate complaints (including housing complaints), data complaints and Member enquiries.

4.     We will provide clear and consistent definitions for complaints, general enquiries and service requests within this policy.

5.     We will consider an informal complaint stage for those who would like to raise concerns without lodging a formal complaint.

6.     We will review and reduce the current 3 stage process, striving for a right first time, 1 stage policy where applicable (noting some statutory processes will not allow this).

7.     We will review and adjust the response timeframe to support a right first time approach, likely to be 20 working days. This gives the officers enough time to conduct a full investigation, with a view that this will then mean they will not develop into an ombudsman complaint.

8.     We will ensure that data is used and analysed more effectively. A performance report is produced on a bi-monthly basis and that a quarterly report is taken to Overview and Scrutiny sub-committee.

9.     Senior Officers will be accountable for complaints with Assistant Directors/ Heads of Service conducting spot checks which will enable them to make changes to improve services.

10. Service improvements, lessons learnt and trends in activity will be provided to Senior Leaders in order to feed in to strategic improvement plans. This will be further supported by lead members who will be able to consider repeat service issues and whether changes to current polices are required.

Cabinet:

1. APPROVED the publication of the AMR 2021-22

2. DELEGATED authority to the Assistant Director of Planning and Public Protection following consultation with the Lead member for Planning and Regeneration to publish future Authority Monitoring Reports on an annual basis.

Cabinet noted the revenue and Capital financial positions at Period 9 and the action plans being taken by services to reduce the overspend.

Cabinet will be asked to approve the publication of the Local Development Scheme 2023-2025.

Cabinet:

1. APPROVED the publication of the Local Development Scheme as set out in Annex 1

2. DELEGATED authority to the Assistant Director of Planning and Public Protection following consultation with the Leader of the Council to approve changes to the wording and content of the Local Development Scheme as required.

To agree to ban the use and release of sky lanterns on council land,and to write a policy on this, while considering including helium balloons and fireworks.

1.     Cabinet decided, with immediate effect, to adopt the policy banning the release of sky lanterns and the release of helium balloons on Council owned or managed land.

2. That officers, in consultation with the Lead Member, develop a Communications Strategy to educate, influence and support alternative options in order to protect Havering’s green heritage and wildlife, in line with the Havering Climate Change Action Plan (HCCAP) and the Council’s Local Plan environmental ambitions.

3. Cabinet also agreed to include within the policy a ban on the unauthorised use of fireworks on Council owned or managed land.