Agenda item

Cabinet reviewed and noted the report

Councillor Roger Ramsey, Leader of the Council, introduced the report

The report set out the performance of the Council’s Corporate Performance Indicators for 2013/14 (April 2013 to March 2014), against the five Living Ambition Goals of the Corporate Plan:

·           : Red = more than 10% off the Quarter 4 Target and where performance had not improved compared to Quarter 4 2012/13

·           Amber = more than 10% off the Quarter 4 Target and where performance had improved or been maintained compared to Quarter 4 2012/13.

·           Green = on or within 10% of the Quarter 4 Target

Where the RAG rating was ‘Red’, a ‘Corrective Action’ box had been included in the report.  This highlights what action the Council is taking to address poor performance, where appropriate.

Also included in the report was a Direction of Travel (DoT) column which compares performance in Quarter 4 2013/14 with performance in Quarter 4 2012/13.  A green arrow (é) signified performance was better and a red arrow (ê) signified performance was worse.  A black arrow (è) signified that performance was the same.

Annual 2013/14 - Performance Summary

68 Corporate Performance Indicators were measured annually and 63 of these had been given a RAG status this year. In summary:

o   51 of 63 (81%) indicators were rated as Green

o   1 of 63 (2%) indicators were rated as Amber

o   11 of 63 (17%) indicators were rated as Red

Members were reminded that some of the figures needed careful interpretation to be correctly assessed.  By way of example she referred to some Social Care statistics which – because of the small numbers involved – could appear to have disproportionate “swings” when only one family might be involved.

In another example, reference was made to a distortion which appeared in the Sickness Absence records.  This had been caused in part by the reintegration of Homes in Havering staff into the Council’s figures.  It also appeared to coincide with a phase of the restructuring during which staff were in a period of uncertainty.  This had now passed and Sickness Absence figures had fallen beck to “normal” levels, despite the changes the Council was still implementing.

Reasons for the decision:

To provide Cabinet Members with an annual update on the Council’s performance against the Corporate Performance Indicators

Other options considered:

Not applicable.

Cabinet reviewed and noted the report