Report attached.

Report Title: Housing Ombudsman Annual Report  

Presented By: Councillor Paul McGeary, Cabinet Member for Housing & Property

Summary:

The report is a requirement of the self-assessment against the Housing Ombudsman Complaints Handling code. The code has to be reviewed annually and a self-assessment completed by Social Housing Landlords to ensure they are complying with the code. Part of the self-assessment is to complete an annual report. 

Discussion on underutilisation of the Apprenticeship Levy due to structural limitations.

Council is encouraging internal staff development and outreach to improve uptake.

Cabinet:

Noted the report and agreed to publish the report along with the self-assessment on the Council website no later than the 30 September 2025.

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