Agenda and draft minutes

Overview & Scrutiny Board - Wednesday, 19th January, 2022 7.30 pm

Venue: Havering Town Hall, Main Road, Romford

Contact: Anthony Clements 01708 433065  Email:


No. Item



Members are invited to disclose any interest in any of the items on the agenda at this point of the meeting.


Members may still disclose any interest in an item at any time prior to the consideration of the matter.



There were no disclosures of interest.



Report attached (exempt appendix and grounds not available press or public).

Additional documents:


Officers responded to the requisition grounds by stating that a robust repairs service was needed. Whilst the use of technology and IT would produce a better service for residents, there was also a commitment to protect in-person services. The co-location of services under the new contract was also essential. Eleven people across the housing department were involved in the procurement of the contract including one resident. No Members were directly involved.


The detailed contract specification did cover issues such as service delivery, IT and handling of customer complaints. This was however too large to include in the Cabinet report. The contract drove efficiencies by not giving any cost benefits if performance indicators were not met. The full document could be provided to Members if required although officers felt this mainly covered operational details that were not relevant to Members. The final version would be a public document.


The contract procurement was OJEU compliant and did include due diligence. Members felt that it would have been useful to have written answers to the call-in grounds prior to the meeting.


It was confirmed the contract covered approximately 700 properties and that a full list would be provided to the contractor at the commencement of the contract.


There had been a delay to the procurement exercise due to a conflict of interest between a bidder and the procurement consultant. A national schedule of rates would be used for the maintenance of communal areas.


Some 44 improvements were included in the contract covering areas such as greater availability of appointments over longer hours, more support for vulnerable residents and greater involvement of residents in the operation of the contract. The team monitoring the contract would include external independent advisors. An extra surveyor and two additional back office staff were being recruited to supporting monitoring of the contract and staff training was in progress for this. Overall staff numbers involved with the contract would increase from 30 to 55.


Some 90% of the contract would be delivered directly by the contractor. The remainder would be sub-contracted to local companies. The new contract contained more detail on the price per property and further details could be supplied on this. It was clarified that the term void referred to an empty property between lets.


A longer term contract allowed more investment in Havering by the contractor although officers added that 10 years was a relatively short duration for a housing contract. It was accepted that some work was required to be completed but officers were confident this could be completed prior to the start of the contract on 1 April. Progress on this could be reported to the Towns and Communities Overview and Scrutiny Sub-Committee.


Details on alternative options considered were included in the Cabinet report. Officers confirmed that it was not possible to confirm the precise numbers of staff included in the TUPE transfer, prior to the transfer taking place.


The cost of the out of hours service was included as part of the price per  ...  view the full minutes text for item 35.