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DECLARATION OF INTERESTS
Members are invited to declare any interests in any of the items on the agenda at this point of the meeting. Members may still declare an interest in an item at any time prior to the consideration of the matter.
There were no disclosures of interest.
To approve as a correct record the minutes of the meeting of 11 July 2019 and to authorise the Chairman to sign them.
The minutes of the meeting of the Sub-Committee held on 11 July 2019 were agreed as a correct record and signed by the Chairman.
Members received a presentation that outlined the eleven performance indicators (PI) for Quarter One that were reports to the Sub-Committee.
The PIs are the standards by which performance of services are measured within the Council. These are compared over four quarters of the municipal year to monitor performance standards. Most are given a “RAG rating” on the basis of Red (off track), Amber (at risk) and Green (on track).
The report indicated that there were performance ratings available for 10 of the 11 indicators. Five indicators were Red (off target) and the other five were Green(on target).
One of the indicators was a demand rather than performance, therefore did not have a target assigned and was not given a RAG status.
The Sub-Committee was informed that in Quarter 1 of 2019/20, the total number of Stage 1 complaints closed within timescale (10 days) was 136 out of 145 (93.79%).This was a significant improvement compared to the same time last year where 122 out of 148 (82.43%) Stage 1 complaints were closed within timescales (15 days).
It was stated that 95% of Stage 1 complaints relating to Housing Demand service were closed within the timescale of 10 days, 97.8% of Stage 1 complaints relating to Property & Land service were closed within the timescale of 10 days and 82.4% of Stage 1 complaints relating to Tenancy Sustainment service were closed within the timescale of 10 days.
The report indicated that from the beginning of Quarter 3 2018/19; targets for stage 1 complaints were revised from 15 to 10 working days.
The Sub-Committee noted that 88.7% of repairs were completed within the target timescale against a target of 95%. The main repairs contractor, Breyer's, performance was 87.7%. It was stated that continuous monitoring and regular meetings were still taking place with Breyer to ensure the trajectory remains upward.
Members noted that although Breyer have not met the cumulative KPI for repairs completed within target, the monthly performance have shown consistent improvement month on month and in June Breyer achieved 92.14.
Breyer have also consistently achieved over 95% for repairs “Right First Time” against a target of 85. Officers were confident that we will see further improvement in the Q2 2019-20 figures.
Officers stated that the performance of Breyer continues to improve and the service was confident that further improvements were expected in the Q2 2019-20 figures.
The report also outlined the following areas that required improvement:
The Sub-Committee was informed of the new KPI measure for Housing Revenue Account Arrears.
The calculation for this measure was the total arrears expressed as a percentage of the rent debit for HRA current tenants. The pprovisional Quarter 1 performance was recorded at 2.96%. The total sum of arrears was stated at £1,593,872 over an estimated 2019-20 debit of £54 million.
The total number of HRA current tenants in arrears was 3356 out of 8587 total tenancies.
It was explained that the Universal Credit (UC) had a big impact on the HRA ... view the full minutes text for item 7.
In accordance with the Council’s Continuous Improvement Model, the Sub-Committee received a briefing on the Sex Establishment Licensing Policy that was adopted by Council in early 2015.
The Policy recommended that the maximum number of sex establishments for all wards in the borough was zero.
The Sub-Committee was informed that the Licensing Authority received very few enquiries from premises that were considering an application. All prospective applicants were referred to the Council’s Policy. Members were informed that to date there have been no legal challenge to the Policy.
The Licensing Authority indicated that there were no licensed sex establishments in the borough.
During a brief discussion, Members noted the difference between a treatment massage shop and a massage parlour. It was noted that indication of a massage parlour should be notified to the Police for enforcement.
The Committee was assured that rigorous checks are undertaken before a massage treatment centre was licensed.
The Committee resolved not to take the report further. The content of the report was noted..