Issue - meetings
Customer Service Strategy
Meeting: 17/07/2024 - Cabinet (Item 5.)
5. Customer Service Strategy PDF 263 KB
Additional documents:
- 5.1 7049 Customer Service Strategy V4b, item 5. PDF 4 MB
- 5.2 EqHIA Customer Service Strategy 24, item 5. PDF 1 MB
Decision:
Report: Cabinet approval of the new Customer Service Strategy
Presented by: Cllr Paul Middleton, Cabinet Member for Digital Transformation, IT and Customer Services
Cabinet
· Approved the contents of the draft Customer Service Strategy for the Council – see Appendix A;
· Approved the new Customer Service Standards – see Appendix B;
· Agreed that the strategy be published in September 2024; and
· Delegated authority to the Director of Customer Services to take forward the activities set out in the Roadmap – see Appendix C.