Report: Cabinet approval of the new Customer Service Strategy

Presented by: Cllr Paul Middleton, Cabinet Member for Digital Transformation, IT and Customer Services

Cabinet

·        Approved the contents of the draft Customer Service Strategy for the Council – see Appendix A;

·        Approved the new Customer Service Standards – see Appendix B;

·        Agreed that the strategy be published in September 2024; and

·        Delegated authority to the Director of Customer Services to take forward the activities set out in the Roadmap – see Appendix C.

Report: Cabinet approval of the new Customer Service Strategy

Presented by: Cllr Paul Middleton, Cabinet Member for Digital Transformation, IT and Customer Services

Summary

1.     The Council is committed to delivering excellent customer service, raising customer satisfaction levels and meeting the needs of its resident, service users and other  ...  view the full minutes text for item 207