Issue - meetings

Report and appendix attached.

The report and presentation before members highlighted the proposed Key Performance Indicators (KPIs) that were set against the award of a new 2 year extension of the highways works carried out by Marlborough Surfacing Ltd.

The report highlighted the proposed KPIs and the Sub-Committee was advised that discussions between the contractor and the Council were still ongoing.

In order to maintain continuous improvement it was planned to introduce a RAG (Red, Amber and Green) rating system.

In response to a question relating to customer satisfaction and how that would be achieved officers advised that satisfaction levels would be collated from residents, businesses, ward councillors and other interested parties.

In relation to cleaning of gullies members were advised that there was a cyclical programme in place.

Members felt it was be useful to see the amount of responsive repairs that were actually raised with a specific timeframe.

Officers advised that the Fixed Penalty Notices were issued when permits issued for works overran.

In relation to the cleaning off gullies officers advised that previously the cleaning had been carried by the Council’s own in house service (DSO). These works were now carried out by Marlborough Ltd who had committed to clearing all the gullies in the borough prior to the end of the calendar year.

Members were advised that out of the borough’s 25,000 gullies approximately 7,000 had already been cleaned. The contractors had started cleaning first in the north of the borough and were working their way down through the borough.

In relation to potholes members felt it would be useful to see the actual figures of jobs completed and jobs not completed in the allocated time of 28 days. Officers advised that pothole repairs were still done by the DSO and were not part of the Marlborough contract.

The Sub-Committee noted the contents of the report and presentation.