Issue - meetings

LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN ANNUAL LETTER REPORT 2019/20

Meeting: 06/01/2021 - Adjudication & Review Committee (Item 10)

10 LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN ANNUAL LETTER REPORT 2019/20 pdf icon PDF 302 KB

Report attached.

Additional documents:

Minutes:

The Local Government Ombudsman’s annual letter for Havering indicated that 121 complaints and enquiries had been received relating to the Council, compared to 95 the previous year. 85 contacts had required an Ombudsman decision of which 55% had been upheld. This compared well with other Local Authorities and the Council also had to show that it had complied with Ombudsman decisions. Havering had achieved a 100% compliance rate.

 

A total of 12 cases had been felt by the Ombudsman to have shown maladministration and these cases were summarised in the agenda papers for the meeting.

 

The biggest maladministration penalty was £7,000 which was related to the foster care service and was not connected to the pandemic.

 

The Committee noted the Ombudsman Annual Letter 2019/20.