Report attached.

As required by law, the annual report of Healthwatch Havering was before the Sub-Committee for scrutiny. The organisation had been active in the year under review with 590 followers on Twitter and more than 600 service users contributing their views and concerns. 25 enter and view visits had been conducted and 111 recommendations made for service improvement.

Income for the organisation was mainly in the form of funding from the Council and staff costs were the biggest expenditure. It was noted that a visit to the initial triage area of A & E at Queen’s Hospital had been made in December 2018 with an unannounced follow up visit taking place in June 2019. The visit had found continued problems with the queueing system in this area of A & E. A ticket machine system had been delayed but this was due to be installed shortly. A report on these visits would be brought to the next meeting of the Sub-Committee.

It was suggested that the Sub-Committee could undertake a scrutiny visit to the Sunflowers Suite chemotherapy unit at Queen’s Hospital as well as to the hospital’s ophthalmology service.

The Sub-Committee noted the annual report.