Issue - meetings

MONTHLY LPP PERFORMANCE REPORT

Meeting: 01/10/2019 - Local Pension Board (Item 5)

5 MONTHLY LPP PERFORMANCE REPORT pdf icon PDF 537 KB

Minutes:

The members noted that there had not been enough time since the previous LPP Performance Report for any meaningful changes to have occurred however most case types were at 100% on time. The Board noted 2 complaints received by Pensions however these were the first complaints for some time and the number of complaints should reduce as cases on hold are completed. The Board agreed to discuss the quarterly LPP report with a case by case of those at the next Board meeting.

 

Members were advised that the increase of on hold cases may be due to being on hold in the wrong category, there may be duplicate cases where an employee has transferred from another service and has left before their case is complete or Pensions are waiting on an action from the previous employer. The Board was advised that data may  differ due to the monthly reports and the quarterly reports being compiled by different  teams within LPP so in turn on different days of the month however, Caroline will endeavour to have these run as close as possible for the best comparison at the next Board meeting.

 

Board members expressed the view that for the LPP monthly performance report, they would prefer to have only Cases Completed Summary  included in the forthcoming meeting agendas with the full  report still available should they wish to review it. The Board also expressed that they would like LPP to be invited to attend every other meeting/ every 6 months with LPP being invited to the next meeting to be questioned over the quarterly report.

 

Action: Caroline Berry to reduce the LPP monthly report to the singular page stated above and to invite LPP to the next Board meeting.