Report attached.

Healthwatch Havering had undertaken three enter & view visits to the A & E at Queen’s Hospital and it was noted that, whilst BHRUT ran the sections dealing with more serious or life threatening conditions, the running of all other parts of A & E was contracted to the Partnership of East London Co-operatives (PELC).

Whilst clinical care at A & E had been found to be of very good quality, Healthwatch considered that issues such as lack of signage remained a problem. Members felt that a lot of complaints were being received concerning A & E triage and that the waiting area was not large enough. There also remained some issues with lack of privacy but this had improved recently.

Healthwatch had undertaken a survey on urgent and emergency care and found that most people did not understand what these terms meant. It was clarified that Healthwatch Redbridge led on enter & view visits to King George Hospital.

A focus group had also been arranged for patients to discuss cancer treatment and the results of this would be brought to the Sub-Committee for scrutiny once available.

The Sub-Committee noted the report of Healthwatch Havering on the Emergency Department (A & E) at Queen’s Hospital.