Issue - meetings

The Committee had received a report on the performance of officers responses to Members’ enquiries in quarter 3. During the three month period 97% of members enquiries received a response within time.

For the nine month period to 31 December 2016 2532 enquiries had been lodged and 97% of these had been closed on time. Unsurprisingly the largest volume of enquiries related to Housing – Retained Services, Roads and Pavements and Traffic and Parking Control.

Members were tending to contact officers either via email or phone call.

The Committee questioned why so few enquiries were being received via the on-line forms, as Members indicated that they tended to use this method. Officers explained that this could be down to how the matter was classified, as they believed most on line form enquiries were seen as service requests and were therefore not included in this data. Officers indicated that they would check on the current status of the on line form as it was possible a volume of enquiries was being overlooked.

The Committee had sought further information regarding the members/MP enquiries relating to Learning and Achievement. Officers indicated that they would provide this information.

The Committee noted the report.