Issue - meetings
Customer Experience Strategy
Meeting: 14/12/2016 - Cabinet (Item 78)
78 Customer Experience Strategy 
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Additional documents:
Minutes:
Councillors Clarence Barrett (Cabinet Member for Financial Management, ICT (Client) and Transformation) and Melvin Wallace (Cabinet Member for Culture and Community Engagement) introduced the report.
The report before Cabinet outlined the Council’s strategic approach in respect of its customer experience.
It explained that over the next 6 years new infrastructure ... view the full minutes text for item 78