Report: Cabinet approval of the new Customer Service Strategy

Presented by: Cllr Paul Middleton, Cabinet Member for Digital Transformation, IT and Customer Services

Cabinet

·        Approved the contents of the draft Customer Service Strategy for the Council – see Appendix A;

·        Approved the new Customer Service Standards – see Appendix B;

·        Agreed that the strategy be published in September 2024; and

·        Delegated authority to the Director of Customer Services to take forward the activities set out in the Roadmap – see Appendix C.