Decision details
Update of the complaints policy and process
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
Cabinet will be asked to agree changes to the complaints policy and process.
Decision:
Cabinet approved the Update of the Complaints and Compliments Policies and Procedure as contained in the Supplementary report.
Report author: Caroline Little
Publication date: 20/07/2023
Date of decision: 19/07/2023
Decided at meeting: 19/07/2023 - Cabinet
Effective from: 27/07/2023
Accompanying Documents:
- 10.0 Cabinet Report Complaints Policies July 2023 v3
PDF 162 KB - 10.1 Appendix 1 Draft Complaints policy Draft V0.4
PDF 806 KB
- 10.2 Appendix 2 Proposed Changes to the Complaints Policy Consultation Analysis
PDF 468 KB
- 10.3 EqHIA Complaints & Compliments
PDF 1 MB
- 10.1 SUPP Complaints CABINET 2023 V0.5
PDF 509 KB