Decision details

Information Advice and Support (IAS) Peabody Trust - Here to Help Service.

Decision Maker: Cabinet Member for Health and Adult Care Services

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


London Borough of Havering (LBH) Council had two floating support / outreach services commissioned under the former Supporting People programme. Through the process of service redesign these two services were combined and a new service was commissioned and Family Mosaic was awarded the contract in April 2016. To further build on the successes Family Mosaic merged with Peabody Trust in April 2018.

In 2017, The Council also reviewed the Information, Advice and Guidance (IAG) contract previously delivered by the formerly known Care Point service and reached an agreement with Peabody in 2018 to merge this with their Here to Help Service[1]. These two services therefore, in effect, became a single service at the end of the Care Point contract in August 2018.

As the Peabody Trust - Here to Help service has inherited many features since 2016 and with the possibility of the requested extended contract ending in August 2020, the Council will need to review and consider its options in relation to re-commissioning a floating support service in 2019. This review will play a vital role in supporting the Council to make an informed decision regarding the future of the service.

This is a three + one year contract, rather than allow this provision to end with the contract the key decision is requesting that the extension option is permitted.


[1] The Care Point service merged with the Here to Help Service with its functions delivered through the Stream 1 service.

Publication date: 10/05/2019

Date of decision: 09/05/2019

Effective from: 16/05/2019

Accompanying Documents: