Decision status: Implemented
Is Key decision?: Yes
Is subject to call in?: Yes
The Leader of the Council will be asked to approve amendments to the Council’s Complaint Policy and Procedure, incorporating changes to timescales for Stage 1 and Stage 2 complaints, and some clarification on the complaints process.
Publication date: 28/09/2018
Date of decision: 28/09/2018
Effective from: 04/10/2018
Accompanying Documents: