Decision - Update to Corporate Complaints Policy and Procedure

Decision details

Update to Corporate Complaints Policy and Procedure

Decision status: Implemented

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The Leader of the Council will be asked to approve amendments to the Council’s Complaint Policy and Procedure, incorporating changes to timescales for Stage 1 and Stage 2 complaints, and some clarification on the complaints process.

 

Publication date: 28/09/2018

Date of decision: 28/09/2018

Effective from: 04/10/2018

Accompanying Documents: