Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Cabinet will be asked to agree changes to the complaints policy and process.
Cabinet approved the Update of the Complaints and Compliments Policies and Procedure as contained in the Supplementary report.
Report author: Caroline Little
Publication date: 20/07/2023
Date of decision: 19/07/2023
Decided at meeting: 19/07/2023 - Cabinet
Effective from: 27/07/2023
Accompanying Documents: