Issue details
Update to Corporate Complaints Policy and Procedure
The Leader of the Council will be asked to approve amendments to the Council’s Complaint Policy and Procedure, incorporating changes to timescales for Stage 1 and Stage 2 complaints, and some clarification on the complaints process.
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Implemented
Notice of proposed decision first published: 04/09/2018
Department: Business & Performance
Contact: Email: carol.ager@havering.gov.uk.
Decisions
- 28/09/2018 - Update to Corporate Complaints Policy and Procedure
Agenda items
- 09/10/2018 - Overview & Scrutiny Board CALL-IN OF A KEY DECISION 18/52 - UPDATE TO CORPORATE COMPLAINTS POLICY AND PROCEDURE 09/10/2018
Documents
- Document To Follow
- 52 update corp complaints policy & procedure
PDF 263 KB - 52 APPENDIX PDF 1 MB