Issue details
Customer Experience Strategy
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: Recommendations Approved
Notice of proposed decision first published: 09/11/2016
Decision due: 14 Dec 2016 by Cabinet
Lead director: Chief Operating Officer
Contact: Chief Operating Officer.
Consultation process
Web questionnaire at point of web use.
Consultees
Senior officers on the Customer Experience Board, information and feedback from customers completing the new web questionnaire.
Decisions
- 15/12/2016 - Customer Experience Strategy
- 09/01/2017 - Customer Experience Strategy
Agenda items
- 14/12/2016 - Cabinet Customer Experience Strategy 14/12/2016
Documents
- Equality impact assessment