Agenda

Adjudication and Review Committee
Thursday, 5th September, 2019 7.00 pm

Venue: Town Hall

Contact: Richard Cursons Tel: 01708 432430  e-mail: richard.cursons@onesource.co.uk

Items
No. Item

1.

CHAIRMAN'S ANNOUNCEMENTS

The Chairman will announce details of the arrangements in case of fire or other events that might require the meeting room or building’s evacuation.

2.

APOLOGIES FOR ABSENCE & SUBSTITUTE MEMBERS

            (if any) – receive.

3.

DECLARATIONS OF INTERESTS

Members are invited to declare any interests in any of the items on the agenda at this point of the meeting.  Members may still declare an interest in an item at any time prior to the consideration of the matter.

4.

MINUTES pdf icon PDF 171 KB

To approve as a correct record, the minutes of the meeting of the Committee held on 21 May 2019 and to authorise the Chairman to sign them.

5.

UPDATE ON CORPORATE COMPLAINTS pdf icon PDF 200 KB

Report and appendices attached.

Additional documents:

6.

LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN (LGSCO) ANNUAL REVIEW LETTER 2018/19 pdf icon PDF 196 KB

Report and appendices attached.

Additional documents:

7.

PRESENTATION ON THE COUNCIL'S CORPORATE COMPLAINT POLICY AND PROCEDURE/UPDATE ON SERVICE AREA COMPLAINTS pdf icon PDF 210 KB

Report and appendix attached.

Additional documents:

8.

ADULT SOCIAL CARE ANNUAL COMPLAINTS REPORT 2018/19 pdf icon PDF 159 KB

Report and appendix attached.

Additional documents:

9.

CHILDREN'S SERVICES ANNUAL COMPLAINTS REPORT 2018/19 pdf icon PDF 159 KB

Report and appendix attached.

Additional documents: