Agenda and minutes
PDF 246 KBVenue: Committee Room 3A - Town Hall. View directions
Contact: James Goodwin Tel: 01708 432432 e-mail: james.goodwin@onesource.co.uk
| No. | Item |
|---|---|
|
DECLARATIONS OF INTERESTS Members are invited to declare any interests in any of the items on the agenda at this point of the meeting. Members may still declare an interest in an item at any time prior to the consideration of the matter. Minutes: No interest was declared at the meeting.
|
|
|
To approve as correct the minutes of the meeting of the Adjudication and Review Committee held on 18 May 2017 and to authorise the Chairman to sign them.
Minutes: The minutes of the meeting held on 18 May 2017 were agreed as a correct record and signed by the Chairman.
|
|
|
UPDATE ON CORPORATE COMPLAINTS Additional documents:
Minutes: The Committee considered the report and without debate RESOLVED to note as follows:
· The Corporate Complaints Performance Statistics for Quarter 1 (April – June 2017).
· The results following the Quarter 1 Audit of complaints
· The decisions made by both the Local Government and Housing Ombudsmen throughout the quarter.
|
|
|
UPDATE ON PERFORMANCE WITH MEMBER ENQUIRIES Additional documents: Minutes: The Committee considered a report that provided an update on Member Enquiries handling performance, across all the Council services.
The Corporate Complaint Policy and Procedure had an agreed turnaround times on Member Enquires increased from 10 days to 15 days. The purpose of the changes was to ensure Member Enquiries were handled in the same manner as Corporate Complaints, enabling a fulsome reply to Members and therefore ensuring a higher quality response.
Members commended the impressive achievement of turnaround times on Member Enquiries.
That Committee noted the Member Enquiries Statistics for Quarter 1 (April – June 2017).
The Senior Complaint and Investigation Manager highlighted to Committee the receipt of the Local Government Ombudsman’s (LGO) Annual Review letter. It was noted that LGO decisions were currently reported quarterly, with the year- end data having been provided at the previous Adjudication & Review Committee in May 2017.
As the LGO Annual letters were not dispatched until July each year, there was a time lapse between the council’s records of LGO decisions and those detailed by LGO via the Annual letter.
The Senior Complaint and Investigation Manager asked Members when they would prefer the end of year data to be reported to Committee.
It was agreed that reporting should continue as previously, with year-end reports notifying of all Ombudsmen decisions for the period and be taken from Council records. Any differences arising from the publication of the Annual letter would be reported to the subsequent Committee meeting.
|