Report attached,

Following support from an external company, the Green Waste service had received an excellent response from a recent user survey. As of 1^st December 2020, work was being undertaken looking at how to optimise the service, addressing issues resulting from feedback of external and internal sources.

Overall aims of the service review included:

·         Designing the service around a resident-centric approach

·         Where possible automating manual tasks and functions

·         Reducing carbon footprint by shifting paper processes to online or email

It was clarified that, under the revised Green Waste Programme, digital information would be an opt-in service so paper based information would not be abolished completely, allowing residents without internet access to still use the service.

Transparent communication from residents emailing or texting would mitigate the need to chase information and result in less ambiguity.

Whilst a lot of residents taking up Green Waste were over 60’s, discounts for this age groups were not being considered at this point.

The Sub-Committee noted the position.