Issue - meetings

The report before Members set out the Quarter 2 performance information as requested by the Overview and Scrutiny Sub-Committees.

In 2017/18, the Board decided to scrutinise a selection of more operational performance indicators, determined by the six Overview and Scrutiny Sub-Committees. These indicators had been carried forward into 2018/19 and the report provided an overview of how the Council was performing against them. 

Appended to the report was the full Quarter 2 performance report.  Members requested that the report be circulated in a timely manner to allow for sufficient time to scrutinise the data. 

Concern was raised that the Sub-Committees had not had the opportunity to determine which performance indicators were to be presented to the Board.  It was explained that the indicators selected for reporting to the Overview and Scrutiny Board were in the remit of the individual Sub-Committees and it was agreed that discussion be had with each Sub-Committee on which indicators should be reported to the Board and where the focus should be.

80 of the 88 Stage 1 complaints that missed target were from Housing Services.  Members highlighted the need for an improvement in resources to ensure substantive responses were provided. The percentage of missed targets in this area was partly due to the loss of staff, however this should be resolved by a recent recruitment drive.  Members requested that an officer be made available for those urgent cases which could result in a person becoming homeless.

Members challenged the data surrounding the response to calls by the police.  It was explained that the police were unable to present data in the format requested due to their systems being unable to differentiate between the tri-boroughs. 

RESOLVED: That

i)          The Sub-Committee reviewed the performance set out in the appendix and the corrective action that was being taken to improve this where necessary.

ii)         The individual Sub-Committees agree the performance indicators to be presented to the Board.