Issue - meetings

ICT PROGRESS

Meeting: 06/09/2018 - Overview & Scrutiny Board (Item 4)

4 ICT PROGRESS pdf icon PDF 100 KB

Additional documents:

Minutes:

Members received a presentation which related to ICT progress update.

 

Members noted that in 2016, an external assessment of ICT service was carried out. The review had highlighted the gap in ICT revenue budget compared to other Local London Authorities.

 

In early 2017, an assessment and review of ICT infrastructure was carried out with an aim to address issues with the failing infrastructure.

 

In October 2017, the ICT service submitted a report to Havering’s Cabinet for a growth bid to invest in ICT as urgent investment was required for sustaining support for key ICT systems and ICT infrastructure. 

 

The report also included a request for urgent investment to be made in security systems and improvements to security infrastructure including compliance with General Data Protection Rules (GDPR).

 

The council approved the funding request which was released in November 2017.

 

With regards to data protection GDPR successfully went live on 25 May 2018 and ICT were now working with services to secure operational compliance when processing personal data.

 

The Council had rolled out free public Wi-Fi in Romford town centre which had allowed market traders to use chip and pin devices.

 

The Council had won funding to invest in improving broadband connectivity across the borough.

 

The upgrade for corporate telephony from Lync to Skype for Business was underway. Mobile/flexible working options were being investigated to ensure smarter working strategies going forward. One of the key principles was to move to a Cloud based system to provide greater resilience and disaster recovery options.

 

Corporate Wi-Fi had successfully been deployed throughout the Town Hall and Central Library and updated AV facilities had been installed in committee rooms in the Town hall.

 

Officers would continue to develop a digital strategy that would support the Council’s new corporate vision and assist with its transformation programme.

 

Work was taking place with Members to develop and design a new CRM with specific emphasis on resident’s and Member’s portals.

 

The Board noted the contents of the presentation.