Issue - meetings

The Quarter 1 Performance Report was presented to the Committee by Lucy Goodfellow, Policy and Performance Business Partner.  This covers the period between 1April and 30 June, 2018.

It was noted at the outset that following a trial without the amber rag rating, this had been reinstated for 2018 and 2019 performance reporting.

Two performance indicators are reported to the Individuals Overview & Scrutiny Sub-Committee:

·       % of service users receiving Direct Payments; and

·       Rate of permanent admissions to residential and nursing care homes per 100,000 population (aged 65+).

The % of services users receiving Direct Payments has an amber rating.  This is a target of 35% with a Q1 performance level of 33.6%.

It was noted however, that a bank of Personal Assistants is now in place and it is envisaged that this will improve the outturn for Direct Payments.  The Personal Assistants will give support to service users to access the care they need and encourage others to receive self-directed support.

The rate of permanent admissions to residential and nursing care homes was at a green rating and well within target.  The Q1 Performance Target is 145 with 2018/19 performance at 106, where smaller is better.

The Individuals OSSC:

Noted the contents of the report and the actions identified to improve services.

Members also noted the positive feedback to services by way of compliments received and highlighting good practice.